Be Live Hotels values your privacy.

At Belivehotels.com we use cookies – our own, third-party, session and persistent. We use preference cookies to improve the quality of the product or service offered; analysis cookies to measure the audience and analyse user behaviour; And behavioural advertising cookies to offer personalised advertising based on user browsing habits (e.g. pages visited).

You can get more information in the Cookies Policy and manage your preferences in the Settings Panel.

 

Settings Panel

Technical cookies

Always active

We use our own cookies that we send to the user's terminal equipment from a computer or domain managed by us and from which the service requested by the user is provided.

  • See technical cookies

    System

    Name

    Expiration

    Functionality

    belivehotels.com

    BELIVEHOTELS

    30 minutes

    Required to identify the user's session in order to be able to carry out the booking process and the proper performance of the website in general

    belivehotels.com

    lskjer83k403f

    1 year

    Used to identify the logged-in member account

    belivehotels.com

    C_PC

    1 year

    Cookie used to remember consent to process information for preferences or customisation

    belivehotels.com

    C_PM

    1 year

    Cookie used to remember consent to process information for analysis or statistics

    belivehotels.com

    C_PA

    1 year

    Cookie used to remember consent to process information for advertising

    belivehotels.com

    C_PBA

    1 year

    Cookie used to remember consent to process information for behavioural advertising

Preferences or customisation

Those that, processed by us or by third parties, allow us to remember information so that the user can access the service with certain characteristics, which can differentiate their experience from that of other users.

  • See preference cookies

    System

    Name

    Expiration

    Functionality

    The Hotel Networks

    thn_id

    2 years

    This cookie is created to identify users with a unique ID composed of a hexadecimal character carriage. This cookie is used to identify the user during his/her next visit to the hotel's website or other hotels in the network. This cookie allows for an analysis of the user experience.

    Pushtech

    psh_ctid

    Session

    Used to link the browser to a contact on the PUSHTech platform

    Pushtech

    psh_cpid

    Session

    Used to link the current page to an open campaign on the PUSHTech platform

Analysis or measurement

Those that, processed by us or third parties, allow us to monitor and analyse the behaviour of users of the websites to which they are linked, including the quantification of advertisement impact.

  • See analysis or measurement cookies

    System

    Name

    Expiration

    Functionality

    Google Analytics

    _ga

    2 years

    Used to distinguish users.

    Google Analytics

    _gid

    24 hours

    Used to distinguish users.

    Google Analytics

    _gat

    1 minute

    Used to limit the percentage of applications. If Google Analytics has been set up through Google Tag Manager, this cookie will be called _dc_gtm_..

    Google Analytics

    AMP_TOKEN

    From 30 seconds to 1 year

    It includes a token that can be used to retrieve a customer ID from the AMP Client ID service. Other possible values indicate disqualifications, ongoing requests or errors obtained when retrieving an ID from the AMP Client ID service.

    Google Analytics

    _gac_"property-id"

    90 days

    Includes campaign information relating to the user.

    Google Analytics

    __utma

    2 years from the configuration or update

    Used to distinguish between users and sessions. The cookie is created when the JavaScript library is executed and there are no __utma cookies. The cookie is updated every time data is sent to Google Analytics.

    Google Analytics

    __utmt

    10 minutes

    Used to limit the percentage of applications.

    Google Analytics

    __utmb

    30 minutes from the configuration or update

    Used to determine new sessions or visits. The cookie is created when the JavaScript library is executed and there are no __utmb cookies. The cookie is updated every time data is sent to Google Analytics.

    Google Analytics

    __utmc

    End of the browser session

    Not used on ga.js. Configured to interact with urchin.js. Previously, this cookie worked with the __utmb cookie to determine whether the user was in a new session or visit.

    Google Analytics

    __utmz

    6 months from the configuration or update

    Stores the traffic source or campaign that explains how the user has arrived on the website. The cookie is created when the JavaScript library is run and is updated each time data is sent to Google Analytics.

    Google Analytics

    __utmv

    2 years from the configuration or update

    It is used to store custom variable data at the visitor level. This cookie is created when a programmer uses the _ setCustomVar method with a custom variable at the visitor level. It was also used for the_setVar method, which is no longer available. The cookie is updated every time data is sent to Google Analytics.

    Google Analytics

    __utmx

    18 months

    It is used to determine the user's inclusion in an experiment.

    Google Analytics

    __utmxx

    8 months

    It is used to determine the expiration of the experiments that a user has been included in.

    Google Analytics

    _gaexp

    It depends on the duration of the experiment, but it usually takes 90 days

    It is used to determine the inclusion of a user in an experiment and the expiration of the experiments that he/she participates in.

    Google Optimize

    _opt_awcid

    24 hours

    It is used for campaigns associated with Google Ads Customer IDs.

    Google Optimize

    _opt_awmid

    24 hours

    It is used for campaigns associated with Google Ads Campaign IDs.

    Google Optimize

    _opt_awgid

    24 hours

    It is used for campaigns associated with Google Ads ad group IDs.

    Google Optimize

    _opt_awkid

    24 hours

    It is used for campaigns associated with Google Ads Criteria IDs.

    Google Optimize

    _opt_utmc

    24 hours

    Stores the latest utm_campaign query parameter.

Advertising

Those that, treated by us or by third parties, store information about user behaviour.

  • See advertising cookies

    System

    Name

    Expiration

    Functionality

    Google Adwords

    AdWords

    30 days

    Monitor sales and other advertisement conversions

    Facebook

    _fbc

    2 years

    Advertising features (such as audiences, conversions, targeting and optimisation) and Facebook Analytics data.

    Facebook

    _fbp

    3 months

    Analytics: track sales and other ad conversions.

Behavioural advertising

Those that, processed by us or third parties, store information about the behaviour of users obtained through the continuous observation of their browsing habits, which allows us to develop a specific browsing profile of users in order to show them relevant adverts.

  • See behavioural advertising cookies

    System

    Name

    Expiration

    Functionality

    Affilired

    aw8062

    30 days

    .awin1.com Coverage: Sales confirmation page You can collect anonymised information on the displayed banners, including the display page, as well as on purchases or transactions made.

    Affilired

    CT

    28 days

    track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages It identifies the last click of 3os pixels on the pages of the advertiser

    Affilired

    EBFC

    7 days

    track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages It identifies the daily frequency limit for expandable banners

    Affilired

    SR

    1 day

    track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Sequential information - contains total impressions, daily impressions, total clicks, daily clicks and the date of the last impression

    Affilired

    DATA34018

    30 days

    .shareasale.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    MERCHANT34018

    30 days

    .shareasale.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    __tdat5595

    30 days

    .tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    pi

    7 days

    .tradetracker.net Coverage: Sales confirmation page You can collect anonymised information on the displayed banners, including the display page, as well as on purchases or transactions made.

    Affilired

    __tdat32266

    30 days

    .tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    __tdat7344

    30 days

    .tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    __tdat5699

    30 days

    .tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    data

    14 days

    dc.flxads.com Coverage: All pages This cookie is used by the 3os platform for creating dynamic content. It contains the data of the products last displayed to the user.

    Affilired

    Ans3, check, dbm1, r

    2 days

    go.flx1.com Coverage: All pages This cookie is used by a 3os data management platform. It contains information on the synchronisation status of the ID cookie. Synchronising this ID allows our data management platform to use your data outside of our operations platform.

    Affilired

    id

    2 years

    go.flx1.com Coverage: All pages This cookie is used by a 3os data management platform. It contains the ID of a cookie used by this platform. Synchronising this ID allows our data management platform to use your data outside of our operations platform.

    Affilired

    acb

    90 days

    .adnxs.com Coverage: All pages Cookies that begin with acb contain a unique value for a particular ad, and are used to tell the platform which ad to display and mark that it has been displayed, for reporting and billing purposes.

    Affilired

    anj

    90 days

    .adnxs.com Coverage: All pages This cookie contains information on whether the cookie ID is synchronised with our partners. Synchronising IDs allows our partners to use their data outside of the Platform.

    Affilired

    icu

    90 days

    .adnxs.com Coverage: All pages This cookie is used to select ads and limit the number of times the user sees a particular one. It contains information such as the number of times an ad has been viewed, how recent it has been seen and how many ads have been viewed in total.

    Affilired

    "journey ID"

    Session

    .adnxs.com Coverage: All pages This cookie is used to anonymously identify a user's browser session

    Affilired

    uuid2

    90 days

    .adnxs.com Coverage: All pages This cookie contains a unique random number that allows the platform to recognise the browser and device. It is compared with certain data – such as interest segments and advertising history shown in the browser or device – provided by customers or third parties and stored in the Platform. This information is used to select ads to be displayed by the Platform, to measure their performance and to allocate payment for these ads. In addition, to allow customers to use non-PII (Personal Intent Information) data that is collected outside of the platform or acquired by third parties, this cookie is sometimes paired with customers or other third-party cookies that contain such non-PII data.

    Affilired

    _ngid

    1 year

    adgenie.co.uk Coverage: All pages This cookie contains an anonymous numerical identifier. It is used to link the anonymous product code in DB with the anonymous user to suggest products of interest. It does not collect identifiable personal information.

    Affilired

    wgc

    30 days

    .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    wgs

    Session

    .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    wgdc

    Session

    .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    wgi

    30 days

    .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    5596.sol

    30 days

    .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Afilired

    TPV_4006

    2 days

    .affilired.com Coverage: Sales confirmation page You can collect anonymised information on the displayed banners, including the display page, as well as on purchases or transactions made.

    Afilired

    4006_stat

    60 seconds

    .affilired.com Coverage: All pages Identify the user for a short period (1 minute) to avoid duplication in the registration of visits from the same device.

    Afilired

    TPC

    14 days

    .adform.net .adformdsp.net Coverage: All pages It identifies whether the user accepts third-party cookies 1 - Accepted cookies 3 - Opt-out

    Afilired

    uid

    60 days

    .adform.net .adformdsp.net Coverage: All pages Unique identifier

    Afilired

    C

    60 days

    track.adform.net server.adform.net adx.adform.net server.adformdsp. net Coverage: All pages It identifies whether the user accepts cookies. 1 - Accepted cookies 3 - Opt-out

    Afilired

    token

    Session

    .adform.net .adformdsp.net Coverage: All pages Opt-out security token

    Afilired

    cid

    60 days

    track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Coolie id (legacy) – same as uid.

    Afilired

    GCM

    1 day

    .adform.net .adformdsp.net Coverage: All pages It identifies whether it is necessary to check the existence of a match with the partner's cookie 1 - Accepted cookies 3 - Opt-out

    Afilired

    ACD

    540 days

    .affilired.com Coverage: All pages Identify the user in a deterministic way between multiple devices

    Afilired

    sess

    Session

    .adnxs.com Coverage: All pages This session cookie contains a non-unique numerical value: '1'. It is used by the Platform to verify whether the browser accepts AppNexus cookies.

    Afilired

    _afflrdmlc4006

    30 days

    Your domains Coverage: All pages You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    4006

    30 days

    .affilired.com Coverage: All pages You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.

    Affilired

    EBFCD

    7 days

    track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Identify the daily frequency limit for expandable banners

    Affilired

    otsid

    Indefinite

    track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Specific Opt-out of the Advertiser

    Affilired

    CFFC

    7 days

    track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Frequency limit for composite banners

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Data protection policy.

PRIVACY POLICY

Date of publication of this Policy: 08/05/2018

ENTITY RESPONSIBLE FOR DATA PROCESSING

Contact information for the entity responsible: BE LIVE HOTELS, S.L.U., CIF B38674792 and registered address at C/Aguilar y Quesada, 1 - 38400 Santa Cruz de Tenerife - Tenerife - Spain. (hereinafter BE LIVE)

Contact information for the Data Protection Officer: they can be contacted via the postal address stated above and/or via email: delegadopd@globalia.com.

POLICY REACH

When you access and use this website or use any other media which implies the use of personal data you commit to accept this Privacy Policy as well as the provisions contained in the Legal Conditions and Cookie Policy.

At BE LIVE we provide you all the necessary information so that, once you have filled in your personal data, you can easily access the Privacy Policy and any other relevant information concerning Data Protection.

DATA PROCESSING PURPOSES

What do we use your personal data for?

We collect the personal information necessary in order to manage and maintain some of our services, as well as for other purposes as set out in this Privacy Policy.

BE LIVE uses your personal data for the following purposes:

  • CONTRACTUAL: To contract, maintain and review the fulfilment of the products and services BE LIVE contracts.
  • CONSENT: For any commercial activity carried out which entails creating profiles based on personal preference, be they for our own products or those of a third party and via any medium, including online or via telephone.
  • LEGITIMATE INTEREST: (i) To launch commercial activity, as well as product and services recommendations which take your previous purchases or interests into account. (ii) Also, for the prevention, investigation and detection of fraud. (iii) To record your voice to maintain quality of service and use the recordings as evidence, both in a legal and non-legal setting.

On what occasions do we request personal data through our website?

  • When a client registers for the BE LIVE newsletter.
  • When the client requests any of the services and/or products that we offer.
  • When managing applications from candidates applying to work with us. In this case the data collection is carried out through Globalia Group's employment platform https://www.globalia.com/es/empleo.
  • To respond to any enquiries and complaints that we receive.

How do we use the personal information we collect?

  • We use it to promote and send information about our services if you have requested this.
  • To manage our mailing list, send newsletters, promotions and related offers.
  • To manage the sale of our services and any other product described on our website.
  • To provide customer service and follow-up services.

How long will we store your information for?

The length of time for which we will store your personal data varies according to the service you end up contracting. In any case, we will keep your data for the duration of our contractual relationship with you. Once this relationship has come to an end, your data will remain blocked during the statutory time indicated by the obligations which arise as a result of the data processing and/or the legal period applicable, remaining subject to the competent authorities with regards to any possible liabilities which may arise as a result of the data processing.

LEGITIMISATION

The lawful basis for us processing your data is so that we can provide the information or services you have requested.

In other cases, it may be necessary for the execution of a contract you enter into with us or be based on a legitimate interest to attend to a fundamental right as we describe in section III.

In each of these cases, you will have full rights over your personal data and the use of the same and you will be able to exercise these rights at any time.

Under no circumstances will we pass your data onto third parties without previously informing you and requesting your permission to do so.

The collection of your personal data is compulsory in order for us to be able to contact you and respond to your request. Failure to provide the personal information requested or to accept the present privacy policy will result in you being unable to subscribe and we will be unable to process your requests.

RECIPIENTS

Who do we transfer your data to?

  1. Relevant public authorities, the Inland Revenue, State Security Departments, Judges and Tribunals, when BE LIVE has the legal obligation to do so.
  2. In addition, BE LIVE partners with some third-party service providers who have access to your personal information and who process the data mentioned in the name of and on behalf of BE LIVE as a result of their provision of services.

Specifically, including and not limited to, the afore-mentioned providers carry out their services in the following sectors: logistics services, agencies, aerial, fraud prevention, commercial communication, legal advisory, multi-discipline professional service companies, maintenance-related companies, technology-provider companies, physical security companies and call-centre companies.

Under no circumstances will your personal data be shared with third-parties without having previously obtained your consent to do so, unless providing your data is necessary in order to maintain our relationship with you, as well as in cases as listed in the data protection regulations which are valid at the time.

DATA PROTECTION RIGHTS

How can I exercise my rights?

You can contact us in writing by sending a letter to BE LIVE's registered address or to the following email address: delegadopd@globalia.com, including in both cases a photocopy of your ID card or similar ID document, to exercise the following rights:

  • Right to request access to the personal data: you may ask BE LIVE if the company is using your data.
  • Right to rectify, or to eliminate the same.
  • Right to oppose the processing of your data: BE LIVE will stop using your data in the way you specify, except if they have to continue using it in order to exercise or defend any possible claims.
  • Right to data portability: if you would like your data to be processed by another entity, BE LIVE will provide data portability to the new entity responsible.
  • Right to request the limitation of its treatment, in which case the data will only be kept by BE LIVE for defence purposes against potential claims.
  • The possibility of withdrawing your consent: if your consent was given for a specific purpose, you have the right to withdraw that consent at any time, without this having any effect on the legality of the data processing prior to the withdrawal of consent.

In any case, we provide you with a form which will allow you to exercise the afore-mentioned rights easily and quickly by contacting the Data Protection Officer at the address above

How can I make a complaint at the Data Protection Authority?

If a user thinks that there is a problem with the way in which BE LIVE is managing his/her data, they can direct their complaints to the Data Protection Officer or to the corresponding data protection monitoring authority being Spanish Data Protection Agency the relevant authority in Spain.

SEGURIDADSECURITY

At BE LIVE we maintain the highest levels of security as required by Law in order to protect your personal information from fortuitous loss and unauthorised access, processing or sharing, considering the condition of the technology, the nature of the data stored and the risks which it is subjected to. When we receive your data, we use rigorous security procedures and functions to avoid any unauthorised access.

The actions described in this section and destined to guaranteeing an adequate level of security for the risk detected will include, if deemed necessary, the following measures:

  • Personal data pseudonymization and encryption.
  • Measures which are able to guarantee the permanent confidentiality, integrity, availability and resilience of the data processing systems and services.
  • Measures able to quickly restore availability and access to personal data in the event of a physical or technical incident.
  • The existence of a regular verification and evaluation process which measures the efficiency of the technical and organisational measures used to guarantee the security of the data processing.
  • Periodical evaluation of the risk of destruction, loss or accidental or illegal alteration of the personal information sent, stored or processed in a different way, or the unauthorised communication of or access to said data.
  • Measures to guarantee that any person acting under the authority of BE LIVE and who has access to personal data, can only use said data following BE LIVE's instructions.

CONFIDENTIALITY

The personal data which may be collected will be used with absolute confidentiality, and we commit to keep it secret and guarantee our duty to store it using all methods necessary to avoid its alteration, loss and unauthorised treatment or access, in accordance with what is set out in the applicable legislation.

LIABILITY

The user will be held solely responsible if they fill in any forms using information which is false, inaccurate, incomplete or out-of-date.

COOKIES

Our website uses 'cookies' to collect information on the way in which the Website is used. If you would like to obtain more detailed information on how BE LIVE uses cookies, please read our Cookie Policy.

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Contact

Be Live Hotels, S.L. with Tax ID Number B-38674792, with registered offices at C/Aguilar y Quesada, 1-38400 Santa Cruz de Tenerife-Spain.

  1. Home
  2. Hotels

Destination

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Destination

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All destinations
Spain
Mallorca
  • Be Live Experience Costa Palma
  • Be Live Adults Only La Cala Boutique
  • Be Live Adults Only Marivent
Tenerife
  • Apartamentos Be Smart Florida Plaza
  • Be Live Adults Only Tenerife
  • Be Live Experience Orotava
Talavera de la Reina
  • Be Live City Center Talavera
Morocco
Marrakech
  • Be Live Experience Marrakech Palmeraie
  • Be Live Collection Marrakech Adults Only
Saïdia
  • Be Live Collection Saïdia

DATES OF STAY

The maximum number of days of stay is 60.

The maximum number of days of stay is 120.

The hotel will be closed for the selected date range

CHOOSE YOUR DATES

No destination

Please choose the number of guests

2 adults

Select the number of occupants per room

Please choose the number of guests

2 adults

ROOMS 1

Age at check out date

ROOMS 2

Age at check out date

ROOMS 3

Age at check out date

ROOMS 4

Age at check out date

ROOMS 5

Age at check out date

PROMOTIONAL CODE?

Type it here and get the available offers

Está usando el código

Wrong Promocode

Spain

Morocco

Be Live Hotels and Destinations

Spain

Mallorca

  • Be Live Experience Costa Palma
  • Be Live Adults Only Marivent
  • Be Live Adults Only La Cala Boutique

Tenerife

  • Apartamentos Be Smart Florida Plaza
  • Be Live Adults Only Tenerife
  • Be Live Experience Orotava

Talavera de la Reina

  • Be Live City Center Talavera

Morocco

Marrakech

  • Be Live Experience Marrakech Palmeraie
  • Be Live Collection Marrakech Adults Only

Saïdia

  • Be Live Collection Saïdia

OUR HOTELS

  • 3

    Hotels in Spain

    Tenerife

    Apartamentos Be Smart Florida Plaza Be Live Experience Orotava Be Live Adults Only Tenerife

  • 3

    Hotels in Morocco

    Marrakech

    Be Live Experience Marrakech Palmeraie Be Live Collection Marrakech Adults Only

    Saïdia

    Be Live Collection Saïdia

  • 1

    Hotels in Spain

    Talavera de la Reina

    Be Live City Center Talavera

  • 3

    Hotels in Spain

    Mallorca

    Be Live Adults Only Marivent Be Live Adults Only La Cala Boutique Be Live Experience Costa Palma

Our Brands

Adults Only
  • Adults only
  • Relax
  • Premium location
  • Exquisite gastronomy
  • Absolute discretion

Adults Only

Modern hotels where the predominating atmosphere is for couples, friends, and adults that want to enjoy the absolute relaxation offered by the facilities in these premium-location hotels. Exquisite restaurants, total relaxation and exclusive discretion are the most important elements in this concept.

Collection Resorts
  • Highest standard
  • Modern
  • Comfortable
  • Higher levels of care
  • VIP areas

Collection Resorts

Five-star hotels. The top of the Be Live range--modern, comfortable, with superior service, VIP areas… tailor-made products with the finest tastes in mind.

City Center
  • City
  • Close to airport
  • Business traveller
  • City sightseeing

City Center

City hotels, located in strategic points in the urban center of main cities or near the airport. Aimed towards professionals as much as tourists.

Be Smart
  • Excellent location
  • Affordable
  • Simple hotels

Be Smart

For those who want to enjoy more economical vacations, but always with the characteristic quality that we are known for. Simple, economical hotels that are secure within the guarantee of an industry leader.

Experience Hotels
  • Four star
  • Four star luxury
  • Couples
  • Families
  • Friends

Experience Hotels

4-star and 4-star plus hotels, aimed at all sectors--couples, families, friends, or professional groups that want to enjoy their vacations in a hotel where cuisine, activities, and comfort are created with everyone’s enjoyment in mind.

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Privacy Policy

PRIVACY POLICY

Date of publication of this Policy: 08/05/2018

ENTITY RESPONSIBLE FOR DATA PROCESSING

Contact information for the entity responsible: BE LIVE HOTELS, S.L.U., CIF B38674792 and registered address at C/Aguilar y Quesada, 1 - 38400 Santa Cruz de Tenerife - Tenerife - Spain. (hereinafter BE LIVE)

Contact information for the Data Protection Officer: they can be contacted via the postal address stated above and/or via email: delegadopd@globalia.com.

POLICY REACH

When you access and use this website or use any other media which implies the use of personal data you commit to accept this Privacy Policy as well as the provisions contained in the Legal Conditions and Cookie Policy.

At BE LIVE we provide you all the necessary information so that, once you have filled in your personal data, you can easily access the Privacy Policy and any other relevant information concerning Data Protection.

DATA PROCESSING PURPOSES

What do we use your personal data for?

We collect the personal information necessary in order to manage and maintain some of our services, as well as for other purposes as set out in this Privacy Policy.

BE LIVE uses your personal data for the following purposes:

  • CONTRACTUAL: To contract, maintain and review the fulfilment of the products and services BE LIVE contracts.
  • CONSENT: For any commercial activity carried out which entails creating profiles based on personal preference, be they for our own products or those of a third party and via any medium, including online or via telephone.
  • LEGITIMATE INTEREST: (i) To launch commercial activity, as well as product and services recommendations which take your previous purchases or interests into account. (ii) Also, for the prevention, investigation and detection of fraud. (iii) To record your voice to maintain quality of service and use the recordings as evidence, both in a legal and non-legal setting.

On what occasions do we request personal data through our website?

  • When a client registers for the BE LIVE newsletter.
  • When the client requests any of the services and/or products that we offer.
  • When managing applications from candidates applying to work with us. In this case the data collection is carried out through Globalia Group's employment platform https://www.globalia.com/es/empleo.
  • To respond to any enquiries and complaints that we receive.

How do we use the personal information we collect?

  • We use it to promote and send information about our services if you have requested this.
  • To manage our mailing list, send newsletters, promotions and related offers.
  • To manage the sale of our services and any other product described on our website.
  • To provide customer service and follow-up services.

How long will we store your information for?

The length of time for which we will store your personal data varies according to the service you end up contracting. In any case, we will keep your data for the duration of our contractual relationship with you. Once this relationship has come to an end, your data will remain blocked during the statutory time indicated by the obligations which arise as a result of the data processing and/or the legal period applicable, remaining subject to the competent authorities with regards to any possible liabilities which may arise as a result of the data processing.

LEGITIMISATION

The lawful basis for us processing your data is so that we can provide the information or services you have requested.

In other cases, it may be necessary for the execution of a contract you enter into with us or be based on a legitimate interest to attend to a fundamental right as we describe in section III.

In each of these cases, you will have full rights over your personal data and the use of the same and you will be able to exercise these rights at any time.

Under no circumstances will we pass your data onto third parties without previously informing you and requesting your permission to do so.

The collection of your personal data is compulsory in order for us to be able to contact you and respond to your request. Failure to provide the personal information requested or to accept the present privacy policy will result in you being unable to subscribe and we will be unable to process your requests.

RECIPIENTS

Who do we transfer your data to?

  1. Relevant public authorities, the Inland Revenue, State Security Departments, Judges and Tribunals, when BE LIVE has the legal obligation to do so.
  2. In addition, BE LIVE partners with some third-party service providers who have access to your personal information and who process the data mentioned in the name of and on behalf of BE LIVE as a result of their provision of services.

Specifically, including and not limited to, the afore-mentioned providers carry out their services in the following sectors: logistics services, agencies, aerial, fraud prevention, commercial communication, legal advisory, multi-discipline professional service companies, maintenance-related companies, technology-provider companies, physical security companies and call-centre companies.

Under no circumstances will your personal data be shared with third-parties without having previously obtained your consent to do so, unless providing your data is necessary in order to maintain our relationship with you, as well as in cases as listed in the data protection regulations which are valid at the time.

DATA PROTECTION RIGHTS

How can I exercise my rights?

You can contact us in writing by sending a letter to BE LIVE's registered address or to the following email address: delegadopd@globalia.com, including in both cases a photocopy of your ID card or similar ID document, to exercise the following rights:

  • Right to request access to the personal data: you may ask BE LIVE if the company is using your data.
  • Right to rectify, or to eliminate the same.
  • Right to oppose the processing of your data: BE LIVE will stop using your data in the way you specify, except if they have to continue using it in order to exercise or defend any possible claims.
  • Right to data portability: if you would like your data to be processed by another entity, BE LIVE will provide data portability to the new entity responsible.
  • Right to request the limitation of its treatment, in which case the data will only be kept by BE LIVE for defence purposes against potential claims.
  • The possibility of withdrawing your consent: if your consent was given for a specific purpose, you have the right to withdraw that consent at any time, without this having any effect on the legality of the data processing prior to the withdrawal of consent.

In any case, we provide you with a form which will allow you to exercise the afore-mentioned rights easily and quickly by contacting the Data Protection Officer at the address above

How can I make a complaint at the Data Protection Authority?

If a user thinks that there is a problem with the way in which BE LIVE is managing his/her data, they can direct their complaints to the Data Protection Officer or to the corresponding data protection monitoring authority being Spanish Data Protection Agency the relevant authority in Spain.

SEGURIDADSECURITY

At BE LIVE we maintain the highest levels of security as required by Law in order to protect your personal information from fortuitous loss and unauthorised access, processing or sharing, considering the condition of the technology, the nature of the data stored and the risks which it is subjected to. When we receive your data, we use rigorous security procedures and functions to avoid any unauthorised access.

The actions described in this section and destined to guaranteeing an adequate level of security for the risk detected will include, if deemed necessary, the following measures:

  • Personal data pseudonymization and encryption.
  • Measures which are able to guarantee the permanent confidentiality, integrity, availability and resilience of the data processing systems and services.
  • Measures able to quickly restore availability and access to personal data in the event of a physical or technical incident.
  • The existence of a regular verification and evaluation process which measures the efficiency of the technical and organisational measures used to guarantee the security of the data processing.
  • Periodical evaluation of the risk of destruction, loss or accidental or illegal alteration of the personal information sent, stored or processed in a different way, or the unauthorised communication of or access to said data.
  • Measures to guarantee that any person acting under the authority of BE LIVE and who has access to personal data, can only use said data following BE LIVE's instructions.

CONFIDENTIALITY

The personal data which may be collected will be used with absolute confidentiality, and we commit to keep it secret and guarantee our duty to store it using all methods necessary to avoid its alteration, loss and unauthorised treatment or access, in accordance with what is set out in the applicable legislation.

LIABILITY

The user will be held solely responsible if they fill in any forms using information which is false, inaccurate, incomplete or out-of-date.

COOKIES

Our website uses 'cookies' to collect information on the way in which the Website is used. If you would like to obtain more detailed information on how BE LIVE uses cookies, please read our Cookie Policy.

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Be Live Hotels, S.L. con CIF B-38674792, con domicilio en C/Aguilar y Quesada, 1 - 38400 Santa Cruz de Tenerife - Tenerife - España.
Inscrita en el Registro Mercantil de Santa Cruz de Tenerife, Tomo 3134, Folio 101, Hoja TF-28449

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